Order & Shipping Policies
Products will not be sent until we have authorization from your payment card issuer or PayPal. We will not be liable if there is a delay, and we will not accept your order if payment is not authorized.
After you have placed your order:
You will receive an email to acknowledge your order. It will confirm which products you have ordered, but does not constitute an acceptance of your order. A payment hold is placed using your payment method, but payment is not taken until we confirm your order. We will not accept your order if:
- Your payment is not authorized
- We do not have the product(s) in stock
- There is an error on our website regarding the price, PC categorization, or other details of the products
- You have combined coupons/discounts in a way that we had not intended
- You have canceled your order before payment has been accepted
We reserve the right to refuse any order. If we refuse an order your payment hold will be released.
Pricing and Payment
Prices throughout the website are quoted in U.S. dollars, and payment can only be accepted in U. S. Dollars. While we make every effort to ensure that the products shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If products you have ordered are unavailable, you will be notified as soon as possible.
The price you pay is the price of the products shown at the time you place your order, even if the price of the product has since changed.
By submitting an online order you expressly agree not to request a ‘charge back’ of any fees or payments for said orders, and that no dispute with Basketballcardguy.com will be raised with or adjudicated by the credit card company. Rather, you agree to contact us directly to resolve the issue or obtain a refund.
Making Offers
At times certain items throughout the site are labelled "Personal Collection" while others may include an orange "Make an Offer" button. These items may have the option for you to submit a price you are willing to pay. A member of our team will review your offer and get back to you if we are interested. You are not obligated to pay for the item until the price is mutually agreed upon, and an invoice has been sent to you. Items that are sold as a result of a best offer cannot be further discounted by using site discount codes.
Shipping/Delivery Information
We currently only ship to select addresses in the U.S. and a small number fo outside countries. You also have the option to have your products brought for you to one of our upcoming card shows to save on shipping. For products that require shipping, we will email you as soon as your order has been shipped, and will advise of the shipping method (if any) at that time.
Shipping Insurance: Lost, Damaged, Stolen Items
On purchases made after September 14, 2019:
BasketballCardGuy.com will purchase shipping insurance on all orders at no additional charge. The insurance, provided by Route, covers all purchases made on BasketballCardGuy.com after September 14, 2019. If an item you purchase does not arrive, is damaged in transit, or is stolen off of your property after delivery but before you have had it in your possession, you can file a claim with Route to receive a full refund on the item.
The Insurance through Route is the only avenue you may take to receive a refund on purchases that have been lost, damaged or stolen.
BasketballCardGuy.com purchases the insurance for all of its customers' transactions. BCG has no financial obligation in refunding items that have been lost, damaged or stolen. This is why BCG has purchased the insurance for you. You may not file a claim with PayPal or your credit card company for lost, damaged or stolen items. Route pays claims very quickly and that is one of the reasons why they were chosen as the insurance provider.
NO RETURNS
We do not accept returns on trading card purchases. Similar to the stock market, values of cards can change rapidly. It would be unfair to expect to be able to return cards after they are purchased, when the value of them may have since diminished. Once your order is shipped it cannot be returned.
Exchanges
We accept exchanges only in the case that we shipped the wrong item to you in our error. If that is the case, we will verify the item that was sent to you and provide you with a shipping label to return it. We will then provide you with the item that you originally ordered.
Item Condition
No two cards or collectibles are exactly alike, therefore we ask that you please read product descriptions and look at product photographs before purchasing. We do our best to include high resolution photos in each listing. You should not assume anything about the condition of the cards on this site We are not professional graders and therefore do not represent any of our ungraded cards as being in any specific condition.
Our customer service team is available to answer any questions you may have, and provide you with additional photos or videos of each item you are interested in purchasing, prior to your purchase.
Future Changes to Terms & Conditions
We reserve the right to change these Terms & Conditions for buying products online from time to time. If this happens, we will notify you by posting the new Terms & Conditions for buying products online on the website. If you do not wish to be governed by the revised Terms & Conditions for buying products online, you must not place any orders.
These Terms & Conditions for buying products online are governed by the law of the United States and the State of Connecticut and you and we agree to use the Connecticut courts should any dispute arise.
If any part of these Terms & Conditions for buying products online is found to be invalid by law, the rest of them remain valid and enforceable.